Barneys New York, the upscale retailer immersed in an alleged "shop and frisk" policy toward black shoppers crisis, has retained a civil rights consultant/crisis PR/PA pro to review its customer service practices. Continue »
US Investigations Services, the background screener and security firm that vetted rogue contractor Edward Snowden for government work, has engaged crisis PR counsel as it faces legal and image fallout. Continue »
The death on Oct. 17 of Lawrence Foster, 88, former VP-PR of Johnson & Johnson, has touched off a slew of false references to how J&J reacted in the wake of seven people dying in 1982 after taking poisoned Tylenol Extra Strength capsules. Continue »
All too often flawed responses to PR crises needlessly keep disasters in the news. Here are several examples that resulted in additional negative media coverage or, at the best, didn't help the situation. Continue »
Ferrara Candy Company, the hundred-year-old maker of iconic candy like Atomic Fireballs and Jaw Busters, is leaning on PR support as it recalls large packages of Brach's Malted Milk Balls beacuse they may contain undeclared nuts, an allergy hazard. Continue »
Aquatic amusement park Sea World is leaning on entertainment shop 42 West to mount an unusually aggressive response to "Blackfish," a critical documentary about one of the park's orca whales. Continue »
But she sure has made a king-sized calamity of her run-in with racism.
Every move she's made to tamp down her crisis – from reneging on a "Today" show interview to prematurely announcing (by about three hours) a You Tube response to finally issuing and then retracting said response – has only burned the sassy Savannah chef even further.
Let's review her crisis management mistakes thus far and figure out how she gets her mojo back; and she can if she acts quickly and is smart...