Delta CEO Ed BastianCrisis Delta digs out (R. Levick) 

Crisis Six tips to help manage a PR disaster (Telegraph) 

Crisis Computer outage could tarnish Delta's on-time reputation (AP) 

Crisis 'Sorry' goes miles for a brand in crisis (C. Cole) 

Agencies 10 myths about PR agencies, dispelled (BT) 

Studies Summaries of three recent PR sector studies (F. Strong) 

Sports Why the most offensive image in sports has yet to die (Wash Post)