United Airlines has put Brett Hart in charge of global communications as part of an executive shuffle to accelerate its "momentum in elevating the experience it provides to customers" and continuing operational performance.
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Brett HartThe airline's customer satisfaction level took a major hit following the PR crisis triggered when a passenger was dragged off a United Express flight.
Hart assumes the newly created executive VP, chief administrative officer and general counsel slot, where his responsibilities include PR.
He joined United from Sara Lee Corp. in 2010 and stepped in as interim CEO following United chief Oscar Munoz's heart attack in 2015.
Jim Olson, senior VP-corporate communications, now reports to Hart.
Business leaders will face challenges in the upcoming year, some of which will come as a complete surprise, or beyond anyone's imagination.
Teneo has hired Philipp Grontzki, who is a 20-year veteran of corporate communications and financial journalism, as a managing director in its strategy and communications group.
Rowan Benecke, who co-founded Zeno Group and helmed Burson-Marsteller's tech practice, has joined McKinsey & Co as director of communications for North America.
BCW has named Golin's Matt Coldagelli EVP and leader of its corporate affairs practice in Chicago.
Abby Bailey, who headed corporate communications for Fedex in its Middle East, India and Africa region, has joined Teneo as managing director in Dubai.
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