Journalism professors Lee Wilkins and Renita Coleman, who
conducted in-person 60- to 90-minute interviews in recent
months with 129 PR pros at PR firms from throughout the U.S.,
found they scored high in terms of ethical awareness.
The PR people were given the "Issues Defining Test"
which has been taken by more than 30,000 professionals over
the past 30 years.
The test confronts subjects with a choice between two "goods"
or two "evils."
Coleman and Wilkins
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Ad people were asked in previous research by Wilkins and
Coleman whether they would take a multi-million dollar beer
account even though they were against alcohol consumption.
Since most ad subjects answered yes to this and similar questions,
they were ranked 16th from the top in ethical awareness.
The only groups lower than ad people were business graduates
(No. 17), high school students, prison inmates and junior
high students.
PR Pros
Sixth in Ethical Sense
PR pros ranked sixth in ethical reasoning behind seminarians
and philosophers, medical students, practicing physicians,
journalists, and dental students.
Lower than them were nurses (No. 7), graduate students, undergraduate
students, accounting students, veterinary students and Navy
enlisted men.
At the bottom, ranking 15-19, were business professionals,
business students, high school students, prison inmates and
junior high students.
Seminarians/philosophers had a "P"or ethical reasoning
score of 65.1 while PR pros registered 46.2 and prison inmates,
23.7.
"P" reflects the "relative importance the
person gave to principled considerations."
Coleman, a Ph.D. at the University of Texas-Austin, described
the results of the study to the 2006 conference of the Assn.
for Education in Journalism and Mass Communication in San
Francisco Aug. 2-5.
She and Wilkins, a Ph.D. at the University of Missouri, used
as their database the 400 PR firms listed on odwyerpr.com.
A random sample of 5% of the firms was used. They then visited
firms in cities such as New York, District of Columbia, Atlanta,
St. Louis, Chicago and Seattle.
Funding the research was a $10,000 grant from the Arthur
W. Page Center located at Pennsylvania State University. Lawrence
G. Foster, Penn State alumnus and retired corporate VP for
PR, Johnson & Johnson, provided a gift to the Center.
Cooperating PR pros were mostly interviewed during lunch,
with the two professors supplying sandwiches or pizza. Eleven
of the exams were tossed because the takers "highly rated
too many meaningless statements" or for other "inconsistencies."
Left were 118 test results. Eleven respondents were PRSA members.
Do Better
on PR Issues; Codes Don't Help
PR pros were found to do better on ethical dilemmas that
concerned PR than those that did not.
Scoring higher were those with "liberal" religious
views while those with "fundamental" view scored
lower.
Belonging to "fewer professional organizations"
resulted in a "significant correlation" with "higher
quality ethical reasoning." A job with a large organization
also correlated with higher ethical reasoning.
Looking for external ethical guidance in the form of rules
whether in codes of ethics or employer-established
standards did not correlate significantly with strong
ethical reasoning, the study found.
Said the study:
"As with journalists,
reliance on externally imposed standardswhether in the
form of religious teaching or other sorts of professional
dogmamay, in fact, indicate a somewhat lower critical
thinking ability among PR professionals. Since high-order
ethical thinking is strongly related to cognitive development,
reliance on external rules may, in fact, retard this cognitive
growth process."
Average age in the sample was 34.5 years with
a range from 21 to 64; 11% were journalists before coming
into PR; 47% said they were Democrats and 35% said they were
Republicans; 43% had always worked in PR; 60% were women,
and 27 belonged to no professional PR group.
Dilemmas:
School Closing & New Drug
In one dilemma given to the participants, a PR pro learned
that a new over-the-counter herbal drug, when combined with
another OTC drug, could produce a "high." His employer
told him to withhold this information from medical experts
who would be asked to endorse the new product.
The results were that 66% of the respondents said they would
tell the experts about the potential abuses of the new product
while 17% said they would not.
In the other dilemma, PR pro "Laurel Forbes" and
high school principals at a meeting were told that a school
with a largely minority student body may be closed. Forbes
was asked to keep this secret. A reporter call the next day
asking for confirmation that the closing was discussed. PR
test-takers were asked what they would do.
The results were that 31% said they would confirm the story;
32% said they would deny it, and 37% couldn't decide.
One comment was: "I would recommend 'No
comment.' She (the PR pro) needs to find out how this story
got leaked. This reporter might not know much but Forbes shouldn't
be the one to spill the beans. On the other hand, denying
the story puts the board's credibility at risk. She has no
comment until she learned more about what happened."
Resign,
Says One Respondent
Another comment was: "I would argue to disclose
but not do it until given approval. If no approval, I would
refuse to comment. I would not lie. If the board insisted,
I would resign."
Some respondents noted that in a "politically charged
atmosphere," secrets are difficult to keep.
Said one respondent: "You don't have to disclose EVERYTHING
(capitals in original) immediately but appearing willing to
work with a reporter is essential to things going as best
as can be hoped."
"Many" respondents said they would lobby board
members to come up with a more transparent strategy.
Said the study:
"Comments such as these indicated that the PR professional
would rely on relationshipswith the board, with the
superintendent, with the reporterto achieve the desired
outcome, which, in almost all cases, included some level of
public truthtelling.
"Such comments demonstrate both a practical knowledge
of how the industry actually does work (which could be expected
from those who averaged nine years in the industry) and concomitant
concerns for multiple stakeholders and a principled outcome.
This is characteristic of a `care' ethic."
The Code of PRSA says PR pros "adhere to the highest
standards of accuracy and truth in advancing the interests
of those we represent and in communicating with the public."
September is "Ethics Month" at PRSA.
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