First, I rather like Richie Edelman. His father is a great PR pioneer, and
he, himself, shows a lot more chutzpah than most public relations agency heads,
who rarely take a stand on anything, up to and including the disgraceful Ketchum-Armstrong
Williams ethics debacle of two years ago. Richard, in contrast to his pussyfooting
peers, is more of a standup guy. In particular, he has become a champion of the
Internet and social media, even famously launching his own blog. More important,
the Edelman CEO has become a proponent of "public relations ethics,"
especially in the failure of PR professionals to identify or worse, purposely
hide their affiliations in order to influence public opinion. In
this regard, Richard has correctly blogged, "The best public relations is
done in the open, with real debate on the issues." Of course, he is
right and is to be commended for his candor. And this is the reason Richard
Edelman finds himself in cyberspace stew today. It has been revealed that
a pro-Wal-Mart blog "Wal-Marting Across America" ostensibly launched
by a pair of average Americans, "Jim and Laura," chronicling their cross-country
travels in an RV and lodging in Wal-Mart parking lots was, in reality,
a Wal-Mart front, launched by the company's PR agency, Edelman. Indeed,
unbeknownst to the blogging community breathlessly keeping tabs on Jim and Laura's
10-day odyssey, Wal-Mart paid for the couple's airfare, RV rental, gas, food,
and other expenses. In return, the couple in real life, a moonlighting
Washington Post staff photographer and his girlfriend made nice
on Wal-Mart and all the swell employees they ran into on their journey across
the fruited plains. When Business Week blew the whistle on the bogus
blog, the Washington Post went uncharacteristically ballistic. Normally, the Post's
Executive Editor Leonard Downie is a shrinking violet when it comes to disciplining
reporters who better-deal the paper for lucrative side deals; the most egregious
example being Post prima donna Bob Woodward, who regularly bypasses his own newspaper
to save his juiciest reporting for his books. But in this case, when the
normally docile Downie learned of the Wal-Mart/Edelman deception, he went bonkers;
the twit, literally, hitting the sham: "We do not allow our staff
to freelance for competitors, government or special-interest groups," the
Post editor fumed. "We can't work for one side or another in a public debate."
But the blogosphere --- that viral community of Web-obsessed geeks - could
care less about the Post. Their furor was reserved for Edelman -- the company
and the man --for apparent hypocrisy. Richard, it turns out, had earlier
gone after Washington PR firm, the DCI Group, for failing to fess up to its involvement
in an anti-Al Gore video spoof that swept across the Net. Wrote Richard
on his blog about DCI, "PR firms have the right to be advocates for their
clients
..We should stop thinking that short term tactical advantage is intelligent
strategy." Now enmeshed in the blog fog of fury that enveloped him,
a sadder but wiser Richard Edelman correctly stepped forward and admitted that
the late, lamented Jim and Laura blog was "100% our responsibility.....our
error in failing to be transparent about the identity of the two bloggers from
the outset." On Oct. 20, Edelman blogged that all staffers must take
a class of ethics in the social media and that a 24/7 "hotline" is being
established so that the me2revolution team can provide counsel and best practices
guidelines for communicating in the blogosphere. That said Richard and
his Edelman team will certainly remain under close scrutiny in blogworld for quite
sometime. Now enmeshed in the blog fog of fury that enveloped him, a sadder
but wiser Richard Edelman immediately admitted that the late, lamented Jim and
Laura blog was "100% our responsibility.....our error in failing to be transparent
about the identity of the two bloggers from the outset." And then
late last week, Edelman blogged that all staffers must take a class of ethics
in the social media and that a 24/7 "hotline" is being established so
that the me2revolution team (whatever that is!) can provide counsel and best practices
guidelines for communicating in the blogosphere. So Richard correctly stepped
up to the error of his charges, having learned the sad reality of 21st century
public relations: "If you live by the blog, you die by the blog --- or at
least get bludgeoned by the bloggers if you mess up." |