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Bob Dilenschneider, a valued, long-time contributor to this site, regularly does a wonderful job of observing holidays with uplifting writing and salient facts.
Here is a list of things I would like to see in the New Year. Consider me the Anti-Bob.
1. Listening training for fast-food workers, especially order-takers.
2. A world where airlines function for the good of travelers, not shareholders and management.
3. A $100 per month package that includes 50 custom-choice cable channels, mobile and landline phone, and internet with wi-fi (okay, how about by 2053?).
4. A legislated minimum of 200 days that Congress must be in session and all members present unless they have a doctor’s note (the average is 146.7 days since 2001).
5. A limit on political campaigns like they have in Great Britain (60 days—not two years).
6. A nation where Trumpism is considered the equivalent of fascism, racism, classism, dogmatism, religious intolerance, mendaciousness and greed—because it is all of those things.
That’s it; that’s all. Feel free to add yours. And Happy New Year.
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Bill Huey is president of Strategic Communications and the author of Carbon Man (Kindle, 2010).
Jan. 9, 2023, by Joe Honick
I relate to every single syllable of Bill Huey’s message and wish it might be as difficult for Southwest as he believes. As fouled up as the airline turned out to be (managerially and otherwise) at the holiday time, my observation is that flyers who want to get somewhere for a price are not going to avoid some darned good prices and schedules put out in clever ways. I wish it were otherwise.