Cinnabon tried to be cute with its tribute to actress Carrie Fisher, but unfortunately the social strategy backfired. (1 reader comment)
Cinnabon's Carrie Fisher Tweet Causes PR Meltdown
Tue., Jan. 3, 2017
By Ronn Torossian
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Main Category: Crisis Communications
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More Crisis Communications posts from O'Dwyer's:
| • | American, Israeli Public Split on Iranian WarMon., Mar. 9, 2026 |
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There is a huge chasm when it comes to support the Iranian invasion between Americans and Israelis.
Tricia McLaughlin, the combative spokesperson for Department of Homeland Security Secretary Kristi Noem, is leaving her post.
While finding the right solution to a problem is still important, the work that differentiates effective communications leaders is problem-finding—identifying the real risk before it becomes visible, reputational or irreversible.
Orchestra has recruited Deepika Sandhu for the senior VP-legal & crisis communications slot.
Apologies are often seen as a weakness or as proof that a leader has lost control of the narrative. But Donald Trump's failure to apologize after he posted—and then deleted—a video with a racist clip of Barack and Michelle Obama shows how flawed this mindset is.



