January would not be complete without our annual PR Services & Products Buyer’s Guide and special issue on Crisis Communications. We examine 2019’s biggest winners and as well as the top PR blunders of the past year.
O'Dwyer's magazine, now in its 34th year, is the #1 publication for PR and marketing communications pros.
Profiles of Crisis Communications Firms:
5W Public Relations
The Helmsley Building
230 Park Ave., 32nd Flr.
New York, NY 10169
Ronn Torossian, Founder & CEO
5W Public Relations, a Top 15 Public Relations firm based in New York City, specializes in high profile issues and crisis management for companies and individuals faced with the unanticipated challenges in the marketplace.
5WPR has worked across the spectrum of crisis issues from IPO’s to business and personal litigation, from product recalls and trade disputes to environmental problems, warranty and product liability claims, executive related scandals, misinformed publics, sexual harassment and sexual discrimination cases, labor issues, criminal indictments and a variety of sensitive domestic and international political issues.
In addition to traditional crisis communications, we are also skilled at navigating a digital crisis. Leveraging our experience in Online Reputation Management, we can craft a comprehensive SEO rich program to positively impact your reputation to quickly mitigate a negative story’s impact on Google search results.
Our crisis clients trust our expert counsel, as well as the confidential way in which we handle their communications.
40 Gold St.
San Francisco, CA 94133
Barbara Laidlaw, Managing Director, Global Risk, Reputation & Advisory
Allison+Partners is a global marketing and communications agency driven by a collaborative approach to innovation and creativity.
We help companies create and maintain reputational value through best practices in corporate and financial communications, public affairs, influencer relations, content marketing and digital strategies with as little negative business impact as possible. From high-visibility litigation, product recalls, labor issues, C-suite changeovers, airline disasters and corporate malfeasance, our experienced team is in your corner when the stakes are high and time is of the essence.
Crisis preparedness and response is an integral part of the overarching reputation continuum. We use a cyclical process that begins prior to an issue escalating and continues well after a crisis has taken place. As part of the reputation continuum, we put as much effort into recovering corporate reputation after the fact and continuing to grow corporate credibility and profile through influencers and leadership opportunities on a daily basis, all the time.
15 Maiden Lane,
New York, NY 10038
Jonathan Rosen, Partner and Co-Founder
Valerie Berlin, Partner and Co-Founder
Andrew Friedman, Senior Vice President
BerlinRosen is an award-winning, full-service strategic communications firm with top-tier legal affairs and crisis communications practice offering high-level strategy, external relations (media, regulators, etc.) and internal/stakeholder management, digital strategy and public affairs services for law firms, corporations and institutions. We are currently ranked #1 on NY Observer’s PR Power 50.
BerlinRosen’s Legal Affairs and Crisis Communications practice provides high-level strategy and communications guidance to law firms, companies, nonprofits and high-net-worth individuals. Recently, we have guided an international consumer technology company through a worldwide recall, handled reputation management for a national nonprofit ensnared in a USDOJ investigation into a sitting governor and advised the Board of Directors of a major media company contending with multiple cases of employee harassment. For law firms, we also provide both proactive, case-specific media strategy and firm- and attorney-profile building. Drawing from the firm’s political and advocacy roots, BerlinRosen brings a unique campaign-style approach to legal and crisis communications, combining seasoned strategists and media professionals with the creativity, agility and speed needed to manage a crisis.
Our Legal Affairs and Crisis Communications practice is led by Jonathan Rosen, Principal and Co-Founder and Andrew Friedman, Senior Vice President. Friedman was Deputy Communications Director to the New York Attorney General and, before that, was an Emmy-award winning broadcast journalist.
Our areas of crisis expertise include:
• Executive-level strategic guidance
• Message development and materials
• Media strategy and media relations
• Media training and interview prep
• Media monitoring and sentiment tracking (social and traditional)
For plaintiffs’ law firms, our expertise includes:
• Case-specific media strategy
• Thought leadership and profile building
• Institutional communications
• Video production (exhibits, etc.)
Bishoff Communications, LLC
Janey Bishoff, CEO
Bishoff Communications LLC is a highly respected and recognized crisis resource with nearly 30 years of successfully managing crises and negative issues which threatened an organization’s reputation, financial value, or existence.
These range from #MeToo to high profile accidents, crimes, and fatalities to food safety, product recalls, sexual harassment, leadership termination, sexual abuse, bankruptcies, lay-offs, data breaches, litigation, and many other negative incidents or situations.
Today’s world demands both preparation, and instantaneous response and action.
We help organizations prepare with effective incident and crisis planning, and we move quickly 24/7, providing strategic counsel and hands-on assistance to mitigate, contain, or ameliorate a negative situation and protect reputations.
Working in close collaboration with our clients and their professional advisors — including legal, financial, and others, we are known as trusted advisors. Massachusetts Lawyers Weekly readers chose Bishoff Communications as the Best Crisis Management firm in 2019.
Boardroom Communications, Inc.
1776 N Pine Island Road, Suite 320
Fort Lauderdale, FL 33322
Orlando-Tampa-Naples-Miami-Fort Lauderdale-West Palm-Aspen
Don Silver, Chief Operating Officer
Todd Templin, Executive Vice President
Crisis Management: Preventing and Preparing for Potential Problems.
BoardroomPR is one of Florida’s top PR agencies offering statewide coverage. The firm’s experienced staff of public relations and crisis management professionals routinely handle high-profile crisis projects and public affairs campaigns each year. Examples include: investigations, hostile takeovers, litigation, product recalls, criminal charges, safety compliance issues, accidental deaths, project approvals, bid objections and legislative campaigns.
Whether you’re pre-developing a crisis communications plan or responding to an urgent threat, Boardroom’s trusted and respected team will help you evaluate the situation, mitigate the risks and deal with your most important audiences, including media, social media, employees, stakeholders, customers, government and others. We immediately consult with your executives to assess the situation and develop an appropriate strategy and plan. Out team monitors traditional media, blogs and social networking sites and handles all inquiries. Call or email us if you are faced with a situation where a capable, seasoned crisis management team can help guide you to a satisfactory resolution.
Butler Associates, LLC
353 Lexington Avenue, 17th Floor
New York, NY 10016
290 Harbor Dr.
Stamford, CT 06902
Thomas P. Butler, President
Butler Associates won the 2019 PRSA-NY “Best of the Best Award” for its work in the N.Y. media market, while also taking home a multitude of campaign awards for work on behalf of clients in Southern New England at the PRSA-Greater Connecticut Chapter’s gala in Hartford.
Winner of 2019’s prestigious Best of the Best award from the Public Relations Society of America-N.Y., and a winner of PR News’ Agency Elite Best Public Affairs Campaign. Butler Associates is ranked among top agencies in the New York and Southern New England media market for its financial, professional services, public affairs, environmental, legal and crisis management practices. Butler Associates is a research and communications strategy team with a proven track record of high-impact results.
Butler Associates campaigns range from victorious Fortune 50 shareholder proxy battles, legal, crisis management and public affairs campaigns, to brand building for CEO’s and the companies they lead. The Butler group includes seasoned communications professionals, committed to our clients, and delivering consistent results. Its Litical Solutions digital division delivers quality online engagement.
Clients Include: American Triple I Partners, Association of BellTel Retirees, Inc., Barasch McGarry P.C., Davidoff Hutcher Citron LLP, Electronic Systems & Software, Fleet Financial, Greater New York Automobile Dealers Association, Hooks for Heroes, Hunts Point Cooperative Market, LaGuardia Gateway Partners, Mechanical Contractors Assn. of New York, M-Fire Suppression, Inc., Metropolitan Package Store Assoc., New York City Fire Pension Fund, New York Production Alliance, Patriot Bank, NA, Plaza College, ProtectSeniors.Org, Securitas USA, Sharps Technology, Inc., Siebert Williams Shank & Co., L.L.C., Stamford Police Assn., Stamford Professional Fire Fighters Assn. and Steamfitters Local 638-New York, Zalkin Law Firm, and Zara Realty Holdings Corp.
250 Hudson St., 16th Floor
New York, NY 10013
Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Intelligence (research) and United Entertainment Group (entertainment, sports, lifestyle). For more information please visit: www.edelman.com
530 Bush Street, Ste. 403
San Francisco, CA 94108
Consistently recognized as one of the nation’s top public relations firms, Fineman PR, founded in 1988 and headquartered in San Francisco, specializes in crisis communications, brand messaging, community relations and digital and social media marketing.
Fineman PR’s high-profile crisis communications work is nationally recognized. In today’s fast-paced culture of instant media exposure, online defamation and quick-draw lawsuits, the agency’s battle-tested experience and strategic resourcefulness guide clients through rough waters. Agency President Michael Fineman is ranked among the nation’s top crisis counselors.
Fineman PR works extensively on reputation building, crisis preparedness, crisis communications and reputation recovery with a wide range of organizations, from law firms, schools and government agencies to food companies, Fortune 500 corporations and startups.
301 East 57th St.
New York, NY 10022
Jessica Berk Ross, Managing Partner, Public Affairs Crisis Management Coordinator
Jessica Berk Ross, Managing Partner, Public Affairs, FINN.
Ryan Barr, Mging. Partner, Global Financial
Gil Bashe, Mging. Partner, Global Health
Chantal Bowman-Boyles, JD, Mging Partner, Europe
Nicole Cottrill, Sen. Partner, Nashville, Health
Robin Crawford, Sen. Partner, Washington, DC, Public Affairs
Margaret Dunning, Mging. Partner, Higher Education
Kyle Farnham, Mging. Partner, Global Consumer
Michael Heinley, Sen. Partner, Health Litigation
Kristie Kuhl, JD, Mging. Partner, Biopharma
Fern Lazar, Mging. Partner, Investor Relations
John Seigenthaler, Partner, Nashville, National Media
Howard Solomon, Mging Partner, Technology.
Yeap Yin Ching, Mging. Partner, Asia
Finn Partners has been ranked among the world’s leading public relations agencies by The Holmes Report. The annual New York Observer leadership rankings lists FINN at No. 1 in more than eight industry sectors. PRNews has acknowledged FINN senior staff as “Crisis Communicators of the Year.” Our depth of knowledge within these industries offers clients access to the influencers, media and policymakers that impact corporate reputation and economic sustainability.
From business transformation, cybersecurity, executive leadership transition, financial restatement, government agency investigation, product recall to shareholder relations, our experts in Consumer Products, Health, Education, Manufacturing, Public Affairs, Sustainability, Technology and Travel, blend crisis experience together with sector expertise to help you weather the storm and emerge stronger. At a time of rapid public engagement and social media escalation, when issues rise to the level of disruption to business, or reputation threat, that is when you need skilled partners to help prepare for and navigate difficult situations.
FTI Consulting Strategic Communications
88 Pine Street, 32nd Floor
New York, NY 10005
Mark McCall, Global Segment Leader
Crises and issues create highly volatile communications challenges for management teams whose principal focus must be dedicated to marshaling an effective operational and financial response. At such moments, FTI Consulting’s crisis communications experts help our clients prevent or minimize exposure, maintain their freedom to operate, and ultimately protect their enterprise value.
Our approach is grounded in foundational message development, along with disciplined and nimble scenario-based planning — drawing on our prior experience to develop tailored communications strategies that account for various contingencies and all potential outcomes. Our wide-ranging experience includes litigation, disaster response, activist defense, labor relations, accounting irregularities and financial disclosures, leadership transitions (planned and unplanned), regulatory/legislative scrutiny, product recalls, as well as privacy, data and cybersecurity issues.
Gladstone Place Partners
485 Madison Avenue, 4th Floor
New York, NY 10022
Steven Lipin, Chairman and Chief Executive Officer
Lauren Odell, Partner and Chief Operating Officer
Gladstone Place Partners’ diverse and experienced team is designed to meet the evolving strategic communications needs of leading companies’ CEOs, boards of directors and heads of communications. We are a highly focused firm with four core practice areas: financial communications, corporate reputation and strategic positioning, issues management and corporate governance communications.
Clear communications and effective engagement with a wide range of constituents are critical to the business success and long-term reputations of our clients. As a new firm with decades of experience of business, our professionals put their collective base of knowledge to work in helping companies and organizations navigate complex and sensitive matters, bringing to bear a relentless focus on sound independent advice and best-in-class execution. We understand the complexity and super-charged nature of today’s communications environment, which is why we have social and digital capabilities embedded in our DNA.
Clients seek out Gladstone Place for counsel on a range of matters, including mergers & acquisitions, shareholder activism, IPOs & spinoffs, crisis situations, strategic positioning issues, and corporate governance communications.
Gladstone Place strives to build long-term, trusted relationships by delivering the highest quality work product, paired with uncompromising ethics, integrity and judgment. We are a highly-focused firm, determined to always be there for our clients’ most critical communications needs. Our work is underpinned by a culture of strong ethics, professional excellence, high integrity, meritocracy and diversity.
685 Third Ave., 2nd Floor
New York, NY 10017
Thomas Ryan, CEO
Don Duffy, President
Established in 1998, ICR partners with companies to develop and execute strategic communications programs and advisory services that achieve business goals, build credibility, and enhance the long-term value of the enterprise. The firm’s highly differentiated service model, which pairs capital markets veterans with senior communications professionals, brings deep sector knowledge and relationships to clients in more than 20 industries. Today, ICR is one of the largest and most experienced independent advisory firms in the world maintaining offices in Boston, Baltimore, Connecticut, New York, San Diego, San Francisco, Hong Kong and Beijing.
Clients: Peloton, Zoom Technologies, Dave & Busters, Freshpet, Abbott Labs, FleetCor Technologies, Inc., Fossil, Inc., Genuine Parts Co., Gulf Oil, Gildan Activewear, Samsung/Harman, Herbalife Ltd., HubSpot, lAC, Jarden Corp., Lazard Freres & Co. LLC, Knopp Biosciences, Legg Mason & Co. LLC, lululemon athletica, Intel/Mobileye, Michaels Stores, Michael Kors, New Relic, Edeleman Financial Engines, Paramount Group Inc., Planet Fitness Inc., Shake Shack, Starwood Property Trust, VF Corp., X4 Pharmaceuticals, Williams-Sonoma, Inc., Workiva and Zoës Kitchen.
Additional offices: San Francisco, Chicago, Washington, DC and London
Jamie Diaferia, Founder & CEO
Zach Olsen, President
Infinite Global is an award-winning communications agency, providing PR, Branding and Content to professional services firms and corporations. Led by seasoned media professionals and top creative directors, we help knowledge-intensive businesses convey their unique expertise and point of view with power, immediacy and precision.
Joele Frank, Wilkinson Brimmer Katcher
622 Third Avenue, 36th Floor
New York, NY 10017
One California Street,
San Francisco, CA 94111
Joele Frank, Managing Partner
Matthew Sherman, President
While unique situations often require unique solutions, our experience underscores that there are best practices that should be applied in a crisis. In regulatory actions, investigations, ethics violations, accounting issues, cybersecurity issues, product recalls, or other unexpected crises, we work with our clients during all phases of communications planning and response to implement both the “unique” and the “best.” In a crisis, a company is judged not only on the crisis itself, but also by how it prepared, managed and communicated during the event.
We help our clients control the dialogue and establish context for their actions going forward.
1460 Broadway, 1st Floor
New York, NY 10036
Los Angeles Headquarters
Lindsey Carnett, CEO & President
Bicoastal integrated marketing and strategic communications firm, Marketing Maven, focuses on media relations, investor relations, issues management, crisis communications and public affairs. We are in constant communication with key financial media, analysts, shareholders and influencers on behalf of our clients. From traditional earned media to new forms of social engagement, Marketing Maven drives conversations while maintaining a positive reputation for clients by delivering newsworthy messages to key audiences, using a range of platforms.
From high profile litigation, bankruptcy or restructuring announcements, analyst calls with media, public affairs issues with utilities companies, law enforcement association communications, mergers and acquisition stakeholder communications to reputation management for educational institutions, our strategic execution is core to the success of our campaigns for financial and professional services clients.
Marketing Maven is 8(a) certified by the U.S. Small Business Administration, Women’s Business Enterprise (WBE), has WOSB status with the government and DBE, CUCP and CPUC certification.
The Montgomery Strategies Group
2001 L St., NW
Washington, DC 20036
Michael W. Robinson, Chairman & CEO
The Montgomery Strategies Group is a full-service agency with broad expertise in crisis and litigation communications, reputation management, public affairs and regulatory advocacy, financial communications and transactions, as well as marketing and brand awareness.
We draw on decades of collective experience as trusted counselors and strategists to global C-Suite executives, Boards of Directors, marketplace leaders, private equity investors, hedge fund managers, and trade association officials – with a team that includes former senior communications leaders from the SEC, The White House, Department of Justice, Federal Reserve, FINRA, NASDAQ, Capitol Hill, the Wall Street Journal, the New York Times, CNBC, and a host of Fortune 500 companies and global consultancies.
The breadth of our award-winning team includes expertise across all types of criminal and civil litigation, regulatory enforcement and policy actions, Congressional & State AG investigations, regulatory & legislative transaction approvals, data breaches, product recalls, executive transitions, workplace accidents, and environmental crises. The solutions we put in place are customized to meet the needs of all our client’s stakeholders from Wall Street to Capitol Hill to employees to domestic and international business partners.
We maintain an alliance of consultancies with offices in: New York, Chicago, Boston, San Francisco, Denver, Nashville, and London.
1101 West River Parkway
Suite 400 (Headquarters)
Minneapolis, MN 55415
Brian Ellis, Executive Vice President
Bob McNaney, Senior Vice President
Crises can come from any direction, and each one represents a moment of truth for your brand and your reputation. Fortunately, the Crisis + Critical Issues Team at Padilla is prepared to shepherd our clients through the storm with a thorough, rapid-response protocol and our 24-hour emergency hotline (1.877.PR ER 911). We provide our clients with the confidence to manage challenging situations and credible messaging that protects their reputations.
That work begins before the crisis strikes. We first help our clients measure their level of preparedness with our Crisis IQ. Based on that analysis, we develop plans and messaging to address the primary threats facing the business and practice drills designed to expose them to the pressures of a real crisis.
Padilla is an independently operated, globally resourced public relations and communication company with offices across the United States. The agency builds, grows and protects brands and reputations worldwide by creating purposeful connections with the people who matter most through public relations, advertising, digital and social marketing, investor relations and brand strategy. Padilla includes the brand consultancy of Joe Smith, the food and nutrition experts at FoodMinds and the research authorities at SMS Research Advisors. Padilla is an AVENIR GLOBAL company and a founding member of the Worldcom Public Relations Group, a partnership of 132 independently owned partner offices in 115 cities on six continents.
470 Park Ave. South, 5th flr. North
New York, NY 10016
Steve Cody, CEO and Founder
Ann Barlow, Senior Partner & President, West Coast
Jacqueline Kolek, Senior Partner & General Manager, New York Office
Maggie O’Neill, Senior Partner & Chief Client Officer
Tara Lilien, Partner & Chief Talent Officer
Peppercomm is an award-winning strategic, integrated communications and marketing agency headquartered in New York City with offices in San Francisco and London. The firm combines 25 award-winning years of expertise serving blue chip and breakout clients with forward-thinking new service offerings and the freshness of a start-up. This unique mix of experience and energy attracts and empowers teams with a creative edge, drive and a passion for promoting, protecting and connecting clients in a fast-changing marketplace.
Peppercomm has guided countless clients through a wide variety of crises including consumer product recalls, social media gaffes and class action lawsuits. We’ve worked with a large manufacturing company to address backlash on its social-media channels following a product recall, a wholesale manufacturer accused of selling weapons to terrorists, and a technology company whose founder was arrested for embezzlement one week after the firm’s IPO. In each case, we helped these clients navigate through the uncertainty, manage their reputations, and survive intact.
Corporate purpose continues to be a buzzword in communications with many brands taking a stand on societal issues to drive marketing programs. Peppercomm’s STANDSMART Purpose Stress Test evaluates brands’ business practices to ensure credibility and authenticity to stand behind their corporate purpose. Peppercomm’s Employee Engagement helps Chief Human Resource Officers develop insight-led communications programs to attract and retain talent, ensure employees are informed and engaged, and create workplaces with genuine two-way dialogue.
Public Communications Inc.
Partner in The Worldcom Public Relations Group
One E. Wacker Drive, 24th Floor
Chicago, IL 60601
Jill Allread, APR, CEO
Craig Pugh, President
Pamela Oettel, COO/CFO
Bringing calm and strategy to clients in crisis, Public Communications Inc. works closely with our clients to prepare them to effectively handle situations that can threaten an organization’s brand and erode consumer confidence. We partner with clients from prevention through the challenges of managing issues to then thriving in post-crisis recovery.
PCI’s experienced counselors consistently delivers award-winning campaigns for clients with reputation management and enhancement needs in all fields, including healthcare companies and associations; conservation, zoo and aquarium organizations; government agencies and nonprofits of all sizes. When an organization faces trouble, a thorough and strategic crisis communications plan is vital. We work with clients to identify, plan for, and mitigate crises that have the potential to negatively shape public opinion and disrupt business.
The PCI team has extensive experience helping clients manage their reputational risk through crisis communications planning and implementation. We also have specialists to provide spokesperson training and coaching on how to best articulate company values and messages that can restore the public faith and support.
PCI offers clients a specialized, post-crisis communication recovery model based on rapid response; ongoing and proactive communication; and inspired thought leadership that is critical to companies of all sizes. In recent years, PCI developed deep experience and skills in assisting clients to communicate effectively through natural and man-made disasters and through personnel and labor issues, including cases of #MeToo allegations and company culture change.
1201 Connecticut Ave. NW,
Washington, D.C. 20036
Michael Petruzzelo, Managing Director
Matt Lauer, Executive VP
Crisis communications is generally thought of as rapid response when a crisis hits. At Qorvis Communications, we believe that if you wait to handle a crisis until after it hits, you are too late. Based in Washington, our crisis experts come from the world of political campaigns in which crisis is a part of everyday life. Successful political campaigns can handle crisis because they have done opposition research and know their opponents’ vulnerabilities and potential issues as well as their own. Rarely if ever do major multinational corporations undertake a full-scale vulnerability assessment to predict potential future communications challenges. Because of our extensive political experience, we approach crisis with a holistic, methodical and 4-stage plan; PREDICT potential crises ahead of time, PREPARE to deal with them as they arise, PUSH BACK when the time comes, and then PIVOT seamlessly back to your brand positives. We believe the bottom line is: If you do not predict and then prepare for negative issues and crisis, there is little chance of success at pushing back and pivoting back to the brand narrative. At Qorvis, we help our clients win at all four stages.
261 Madison Ave., 6th Floor
New York, NY 10016
Brandy Bergman, CEO and Founding Partner
Hugh Burns, Founding Partner
Paul Caminiti, Founding Partner
Delia Cannan, Founding Partner
Renée Soto, Founding Partner
Reevemark was founded by experienced practitioners, four of whom are lawyers, as a next-generation communications firm to help clients address the most serious issues affecting their reputation and value. Reevemark focuses on what really matters: providing candid and results-oriented strategic communications counsel, developing quality content and delivering favorable outcomes for clients.
Our practice areas include crisis and reputation management, litigation communications, shareholder activism, transactions, restructurings, and corporate positioning programs. We have extensive experience guiding public and private companies, as well as high-profile individuals, through complex matters. We provide crisis preparedness, response planning, and real-time support in the areas of litigation and regulatory matters, executive misconduct, #MeToo and other personnel issues, financial disclosure and operational issues, cyber incidents, data breaches and privacy matters, and product and customer relations issues. We help companies effectively communicate their messages while managing legal and reputational risks.
We are tireless advocates on behalf of our clients with the media and other constituents. We understand that every case is different and pride ourselves on closely partnering with our clients and other advisors—either on the front lines or behind the scenes—to provide strategic counsel and execution to achieve the best results.
209 10th Avenue South, Suite 214
Nashville, TN 37203
Brandon Edwards, CEO, firstname.lastname@example.org
Malea Reising, SVP of Payor/Provider, email@example.com
Ryan Colaianni, SVP of Issues Crisis, firstname.lastname@example.org
ReviveHealth, a Weber Shandwick company, is a full-service agency focused on the intersection of healthcare delivery, finance, and innovation. The agency’s work has been recognized as Healthcare Agency of the Year Finalist (The Holmes Report), and the Crisis Communications Agency of the Year (Black Book). Headquartered in Nashville with other offices in Boston, Santa Barbara, and Minneapolis, ReviveHealth’s dedicated Issues practice is led by veterans with proven experience in helping high profile healthcare clients overcome controversy, protect the reputation of their brand, and build public support. Through strategies deeply rooted in an understanding of today’s unpredictable and turbulent healthcare environment — and holding a firm grasp of the rapidly changing media and stakeholder environment — we execute programs that advance and protect the reputation of our clients, pro-actively manage risk across their enterprise, and position them for what’s next.
Sachs Media Group
114 S. Duval St.
Tallahassee, FL 32301
Michelle Ubben, Sachs Media Group Partner and President; and Ron Sachs, Sachs Media Group Founder and CEO.
For nearly a quarter-century, Sachs Media Group has helped diverse sectors navigate the treacherous waters of high-profile crises with unwavering guidance, support, and a seasoned crisis management team. The key to weathering any crisis is preparation; that’s where Crisis Defense™ comes in. Sachs Media Group’s Crisis Defense™ service will help you prepare, train and develop a plan to help ready your organization in advance of a crisis and all through it.
Sard Verbinnen & Co
909 Third Avenue, 32nd Floor
New York, NY 10022
Office Locations: New York, Chicago, San Francisco, Los Angeles, London, Houston, Hong Kong, Washington, D.C., Boston.
George Sard, Chairman & Co-CEO
Paul Verbinnen, Co-CEO
Andrew Cole, Co-President
Paul Kranhold, Co-President
Ed Gillespie, Managing Director and Chairman of SVC Public Affairs
SVC provides candid, pragmatic counsel to boards, senior executives, and high-profile individuals on a wide range of crises and special situations, from product recalls and industrial catastrophes, to sudden leadership changes and major regulatory events. We understand the critical importance of speed, combined with sophisticated strategic thinking and robust, agile execution. Our role includes strategy development and ongoing counsel, research and message testing, preparation of multi-audience communications, development and execution of social media and digital strategies, media relations, investor relations, on-site support, and post-event reputation tracking.
SVC is a recognized leader in strategic communications with over 25 years of experience supporting clients on long-term positioning and high-stakes situations. We are experienced in communicating with all key stakeholders, including journalists, investors, analysts, employees, lawmakers and regulators.
Sitrick and Company
Los Angeles: 310/788-2850
New York: 212/573-6100
San Francisco: 415/999-9634
Washington, D.C.: 443/977-7215
Michael S. Sitrick, Chairman and CEO
Less important than what you say about yourself is what others say about you.
• The New York Times: “The City’s Most Prominent Crisis-Management Firm.”
• Forbes: “The crew from the television magazine is banging on your door. You can have the security guard throw them out and know they’ll trash you. Or you can sit down with them and figure that out of the hour you give them, they’ll use only 40 seconds on air. And those 40 seconds will make you look very guilty. Better solution, call Mike Sitrick.”
• BusinessWeek: That’s unbelievable. This is the heavy artillery.” Quote is from the CEO of one of the largest PR firms in the world, after learning we were brought in on the other side of a contentious matter in which his firm was involved.
Since our firm’s founding 31 years ago, we have been consistently ranked among the top crisis and strategic communications firm in the nation.
The majority of the firm’s senior executives are former editors and reporters from news organizations that include the Wall Street Journal, the New York Times, Bloomberg, Los Angeles Times, Forbes, CBS News, and NBC News. We also have former practicing attorneys and business executives.
Matters with which we have been involved include litigation support of all kinds; intellectual property matters, allegations of stock manipulation, wrongful termination, contract disputes, allegations of fraud and fraudulent inducement, wrongful death claims, allegations of illegal drug use, SEC matters, and a variety of other white-collar crimes. We have also handled criminal and civil cases against companies and their executives for such things as price fixing, insurance fraud, options backdating, antitrust violations, race and sex discrimination, sexual harassment, racism and #MeToo matters. We have a significant data breach, mergers and acquisitions and corporate governance practice and have done extensive work combatting short sellers. Other issues include sensitive environmental matters, racketeering cases, family disputes, and high-profile divorces, reputation management and reputational positioning. We have also been involved in helping to launch such firms as Oaktree Capital.
Offices are in Los Angeles, San Francisco, New York, Boston and Washington, D.C., though we have handled cases all over the world.
For additional information including clients for whom our work was public and additional media comments about our firm see: www.sitrick.com.
Sloane & Company
7 Times Square, 17th flr.
New York, NY 10036
Darren Brandt, Whit Clay, Co-CEOs
Sloane & Company is an industry-leading strategic communications firm that provides a range of crisis-focused services around situations including: shareholder activism; litigation; unforeseen management changes; Board issues; employee issues; cybersecurity; natural disasters; product integrity; regulatory and legislative issues; bankruptcies / restructurings; environmental issues; and corporate governance. More broadly, we provide strategic counsel and support around corporate and financial public relations; transactions; strategic insights; messaging, analytics and measurement; public affairs; and investor relations — to public and private companies as well as investors, associations and individuals.
We are experts at assisting clients when unforeseen events threaten to impact their business or damage their reputation. We are known for our intelligence, intensity, creativity and focus on getting results. Whether the situation calls for developing and delivering the right messages to the audiences that matter or advising on high-stakes deals or crises, our goal is the same — to drive winning outcomes for our clients.
We have become a go-to firm when these crises and special situations occur by listening to our clients, understanding the situation, determining the risks to their business and delivering candid advice to management teams, boards, executives and organizations when they need it most. Clients have the benefit of working with senior executives with decades of experience who offer professional counsel in all phases of crisis planning and response, leading to immediate results.
Beyond specific crisis situations, we develop effective and actionable contingency plans in close coordination with a client’s legal, financial, marketing, communications and government relations/lobbying advisors. Our approach provides best-practices and enhances client procedures and appropriate training of personnel before and during a crisis. When the unexpected happens, we actively manage and support implementing the appropriate communications tactics. After the crisis subsides, we help clients restore their credibility and reputation in the marketplace.
Solomon McCown & Company Inc.
177 Milk Street, Suite 610
Boston, MA 02109
205 Hudson Street
New York, NY 10013
Helene Solomon, CEO
Ashley McCown, President, email@example.com
With offices in Boston and New York, Solomon McCown (SM&) supports clients that face complex, mission-critical issues at the intersection of public policy and business. The firm works within education, healthcare and real estate sectors, and with corporations and non-profit organizations to deliver integrated communications strategies that include: messaging, media relations & training, government relations, digital and social campaigns, and development of creative content that helps clients achieve their goals.
We believe that at the core of advancing an organization’s mission is protecting it. Crisis planning and management is a defining strength of our organization. Our nationally-recognized senior team of crisis managers comes from journalism and politics. We have developed crisis plans for corporations, institutions, and mission-focused organizations, and have played a key role in many sensitive and complex issues including data breaches, public health issues, labor negotiations and strikes, bankruptcies and business failures, accusations of sexual harassment and abuse, Title IX complaints, regulatory investigations, workplace violence and natural disasters. We excel at working with both in-house and outside legal and communications teams to devise strategies that dovetail with the legal strategy.
880 Third Ave.
New York, NY 10022
Alex Stanton, CEO
Tom Faust, Charlyn Lusk, Managing Directors
Katrin Lieberwirth, Liam Collopy, SVPs
Stanton provides a full range of senior-level counsel to protect corporate reputations before, during and after a crisis hits, when critical issues arise, and through major transitions. Our expertise helps clients prevent crises through thoughtful planning and oversight. In the event a crisis does occur, we help contain the situation by managing media coverage and executing proactive communications to offset reputational damage and repair relationships with key constituents.
Stanton works with senior leadership teams, corporate task forces, outside counsel and other advisors to develop comprehensive communications strategies that ensure our clients are fully prepared. We apply our decades of experience to create the right strategy and put the right support behind it to control the narrative from the start and stay focused on your priorities.
Our experience spans a variety of situations including corporate litigation, executive changes, consumer and special interest boycotts, workplace violence, employee misconduct, financial improprieties, environmental issues, product tampering and many others. Stanton’s efforts help clients minimize negative attention and prevent escalation of vulnerabilities during crisis situations. That’s why you’ve never heard of some of our best crisis work.
Clients: 3i, Albright Capital Management, Allianz Global Corporate & Specialty, Alpine Investors, Bain Capital, Brevet Capital, Carl Marks Advisors, Conning Asset Management, CSAA, CVC Capital Partners, DealCloud, Digital Colony, Ease, Great Hill Partners, FFL Partners, HGGC, Integrity Marketing Group, Lincolnshire Management, Makena Capital, Marin Health, One Equity Partners, Pine Brook, Sun Capital, Tanenbaum Center for Interreligious Understanding, T1D Fund, TD Ameritrade, THL Credit, Toorak Capital Partners, Vertical Bridge and VSS.
Stanton Communications Inc.
1875 Connecticut Ave., NW 10th Fl.
Washington, DC 20009
Peter V. Stanton, CEO
Lori A. Russo, President
The way companies act in the first minutes of a crisis can make or break reputations.
Stanton Communications understands and helps clients navigate complex contingencies. Our Crisis GPS service provides guidance, positioning and strategy that establishes a strong course for prudent decisions and constructive action.
As a strategic communications firm, we provide crisis management, counsel, and sophisticated reputation enhancement programs among other services. Our offices in Washington, D.C., New York and Baltimore are led by professionals with proven expertise in addressing challenging circumstances across a variety of industries. We provide round-the clock support and effective management of delicate and difficult situations.