Crisis What VW didn't understand about trust (HBR)

Crisis After a long love affairs, I'll never look at a VW the same way (T. Roberts)

Crisis How Volkswagen can salvage its wrecked reputation (Wired)

Themes Why 'the PR industry is dead to me' is overreaching (G. Dietrich)

Apps Instagram and Pinterest keep growing, but does size matter? (C. Thilk)

Social What a 'dislike' button means for marketers (M. Bhandarkar)

Measurement 20 PR measurements beyond impresions & AVEs for sales value (K. Finley)

Comment Marketing and PR must not control social media expression (J. Lipschultz)