The Biggest Crisis Communication Mistake Leaders Make
Thu, Jun. 11, 2026
By Ken Jacobs
Gregg Feistman, M.A., Professor of Practice in Public Relations at Temple University and former corporate communications executive, joins Taking the Lead to discuss the frameworks leaders can use to determine when to speak up or stay silent.

Words that were once considered obscene or vulgar are now widely used in our public discourse. Here’s why that’s a problem for professional communicators.
Terry Szuplat, speechwriter for former President Barack Obama, encouraged those in attendance at a George Washington University talk Sept. 19 to take a page out of Obama's playbook and speak from the heart to connect with audiences.




















