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Everywhere we turn lately, there seems to be a new corporate crisis in the headlines. Is this the result of arrogance, weak leadership, corporate greed, human error, or bureaucracy? Or is it simply the newfound social media cautionary tale?
United’s mishandling of the forcible removal of a passenger was a watershed moment for airlines, and all the reason for this industry to begin articulating a uniform crisis plan and strategy immediately. (2 reader comments)
Several crisis experts spoke with O’Dwyer’s regarding United Airlines’ recent PR disaster, after a widely-circulated series of videos showed a passenger being manhandled and forcibly removed from an O’Hare Airport flight. (2 reader comments)
The jingle "Every kiss begins with Kay" has new meaning after a Washington Post story this week revealed allegations of sex harassment and discrimination at the popular jewelry stores Kay and Jared owned by Sterling Jewelers.
Dezenhall Resources names Tana Giraldo counselor, Reilly McDonnell associate and Elizabeth Guillot staff assistant. The three bring public affairs, earned media and capitol hill experience to well-known crisis expert Eric Dezenhall’s firm.
Banc of California, the publicly traded consumer bank based in Irvine, Calif., is working with Abernathy MacGregor through the exit of its CEO and investor pressure to explore options including a sale.
Having a plan in place is the first step in preparing for a crisis, but no strategy is foolproof, and even experienced communicators can get rattled when their organization faces reputational threats and phones start ringing off the hook.
In an era of always-on digital communications and the ability to instantly share information, opinion and “fake news," organizations of all stripes need to rethink how they prepare for a reputational crisis.
The President-elect doesn't try to win over critics because he knows they can't be won over. (4 reader comments)
PR pros and attorneys are often seen as two entities eternally at odds, but when their shared client is a learning institution, it’s critical for both parties to work jointly to navigate reputational threats, assess and reassess risks and collaborate in a bid to protect their mutual client.
Technology has empowered an entire generation to take an active role in sharing news, and this trend has had an enormous impact on a communication team’s ability to respond quickly in a crisis.
That “Russians hacked U.S. computers to hand the election to Trump,” a story getting big media play, is a “hoax” that diverts attention from other news such as the U.S. abstention on U.N. criticism of the Israeli West Bank settlements. (3 reader comments)