O'Dwyer's 2020 Rankings of PR Firms -- Deadline: Fri., Mar. 6 (Ranking Instructions)

PR & Marketing Communications News

Last Updated: Fri., Jan. 17, 2020 @ 5:25 pm

Category: Crisis CommunicationsReturn to Latest News

The Importance of Post-Crisis Communications

Thu, Jan. 16, 2020

By Jill Allread

Jill AllreadWhen a crisis appears resolved, it’s time to work on an aftermath recovery plan for the sake of restoring and improving the company’s long-term reputation.

The Art of the Apology

Wed, Jan. 15, 2020

By Ron Sachs

Ron SachsAn overview of celebrities, CEOs and others who’ve attempted to apologize and gotten it wrong shows that when it comes to crisis management, the wrong response can often create a crisis after the crisis. (1 reader comment)

The First Five Phone Calls of Crisis Communications

Tue, Jan. 14, 2020

By Andrew Friedman

Andrew FriedmanMany companies will face a crisis, but many won’t have a communications plan in place when it hits. Namely, few will be able to answer this critical question: When a crisis occurs, who do you call first?

Verdicts Come in Clicks in the Court of Public Opinion

Wed, Jan. 8, 2020

By Gil Bashe, Kristie Kuhl and Jessica Berk-Ross

Gil, Kristie and JessicaFrom the Hallmark Channel to Boeing to the halls of power, we witnessed scandals in 2019 that put crisis communications professionals to work and put several American institutions to the test.

Preparing for a Year of Crisis Opportunities (and Threats)

Tue, Jan. 7, 2020

By Phil Denning

Phil DenningIn an era characterized by the rapid dissemination of information online, even the slightest reputational flame can rapidly spread, engulfing a company before it has time to dial 911. When that first spark becomes visible, company leaders must be prepared to implement a carefully-calculated response to lessen the initial impact.

Jan. Crisis Comms & PR Buyer's Guide Double Issue

Tue, Jan. 7, 2020

By John O'Dwyer

O'Dwyer's Jan. '20 Crisis Communications & PR Buyer's Guide Double IssueWe start the year off with a focus on crisis communications, including profiles of 28 specialists plus advice and strategy from thought leaders.  Also, check out the issue's PR Buyer's Guide to find the products and services you need in 2020.

Glover Park Group Works Ghosn's Great Escape

Fri, Jan. 3, 2020

By Kevin McCauley

Carlos GhosnGlover Park Group handled media for former Nissan, Renault chief Carlos Ghosn, who fled Japan on Dec. 29, where he was out on bail on financial misconduct charges that could have put him in the slammer for 15 years. (1 reader comment)

Wawa Responds to Data Breach

Fri, Jan. 3, 2020

By Ronn Torossian

Ronn TorossianAfter convenience store chain Wawa was hit with a malware attack, the company responded to the crisis in a smart, forward-thinking manner through an “open letter” to consumers.

Boeing Bounces CEO Muilenburg

Mon, Dec. 23, 2019

By Kevin McCauley

Dennis MuilenburgBoeing CEO Dennis Muilenburg resigned today following a front-page New York Times story about the 55-year-old executive pressuring the Federal Aviation Administration to move more quickly in allowing the 737 Max jet to return to service. The aerospace giant hired Edelman in May to navigate the 737 Max turbulence. (3 reader comments)

‘Merry Impeachmas’ Stirs Controversy

Mon, Dec. 23, 2019

By Ronn Torossian

Ronn TorossianA recent tweet that appeared to show a group of WaPo reporters celebrating the impeachment of the President serves as a lesson on the importance of being careful what you post online. (3 reader comments)

Boeing 737 Max Fallout Continues

Mon, Dec. 16, 2019

By Ronn Torossian

Ronn TorossianBoeing is weighing whether or not to halt production on its beleaguered 737 Max airliner. (1 reader comment)

Bishop Resigns Over Cover-Up Allegations

Mon, Dec. 9, 2019

By Ronn Torossian

Ronn TorossianA New York diocese Bishop forced to resign over how he handled allegations of clergy sexual abuse has left questions regarding how the Catholic church will deal with these allegations. (1 reader comment)

NYC Comptroller Takes Shot at McKinsey & Co.

Thu, Dec. 5, 2019

By Kevin McCauley

Scott StringerNYC comptroller Scott Stringer is "deeply disturbed" by New York Times/ProPublica report that McKinsey & Co. proposed cutting food and medical care to detainees, as part of its work for US Immigration and Customs Enforcement. McKinsey rips article for fundamentally misrepresenting its work. (1 reader comment)

GM and Chrysler at Odds, Who Wins the PR Battle?

Mon, Dec. 2, 2019

By Ronn Torossian

Ronn TorossianA lawsuit that alleges Fiat Chrysler bribed union officials in an effort to get a leg up on rival G.M. now threatens to tarnish the brand’s image as it embarks on merger negotiations with French automaker PSA Group. (1 reader comment)

The Cost of Fake News: $78 Billion

Tue, Nov. 26, 2019

By Jon Gingerich

fake newsFake news accounts for a global loss of about $78 billion a year, according to new research that attempts to determine the total economic and reputational costs of the fake news crisis. (1 reader comment)

LDWW Tackles Concerns About Football Players' Safety

Mon, Nov. 11, 2019

By Kevin McCauley

Football MattersLDWW Group, which was founded by PR veteran Ken Luce, is handling the Football Matters campaign sponsored by the National Football League Foundation to push back against the forces that are threatening the sport.

Boeing’s Ongoing PR Nightmare

Mon, Nov. 11, 2019

By Ronn Torossian

Ronn TorossianWhy Boeing’s handling of the problems surrounding its 737 Max aircraft may go down as the biggest PR disaster of 2019.

Wells Fargo Deposits PA Duties with Obama’s COS Daley

Thu, Nov. 7, 2019

By Kevin McCauley

Bill DaleyEmbattled Wells Fargo has named Bill Daley, who was president Obama’s chief of staff and president Clinton’s commerce secretary, vice chairman of public affairs and member of the operating committee effective Nov. 13.